Thank you Jessica.
Jennifer Moraczewski
SVP of Operations & Technology
1 N. Main St
Spencer, NY 14883-0386
Office Phone: 607-589-7600 Ext. 1821
tiogabank.com | Follow TSB on
Facebook
From: xxxxxx@simplelists.com [mailto:xxxxxx@simplelists.com]
On Behalf Of Jessica A. Naughton
Sent: Wednesday, February 13, 2019 1:46 PM
To: xxxxxx@simplelists.com
Subject: SilverLake MA-RUG RE: silverlake teller
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Hey Jennifer,
I received this response from the programmers, which was great and they are working on a fix. (:
***********************
Hi Jessica –
I received this email and got some answers for you.
We haven’t seen any issues with customers not pulling into Customer Centrix if they have a CIF. There is an issue associated with the TLR1034 policy, but it is when you use a business - it doesn’t recognize it and still requires an override.
This issue is being worked on and should be resolved soon.
Please let me know if you have any further questions.
Thank you -
Stephen Leslie, PMP® | Customer Relations Manager |
jack henry & Associates, Inc
®
Office 417.235.6652 ext: 721077 | Mobile 417.370.3416 |
xxxxxx@jackhenry.com
Jessica A. Naughton
System Support Specialist,
Penns Woods Bancorp, Inc.
Phone: 570-567-2088 | Mobile: 570-666-0925
300 Market St. Williamsport PA 17701 | xxxxxx@pwod.com
Member of the Penns Woods Bancorp Family
From: xxxxxx@simplelists.com <xxxxxx@simplelists.com>
Sent: Wednesday, February 13, 2019 12:52 PM
To: xxxxxx@simplelists.com
Subject: SilverLake MA-RUG RE: silverlake teller
Hello,
Tioga State Bank is in the same boat. We were just in Alabama, last week, and opted to use the Customer/People forced look up prior to conducting a teller transaction. The feature worked beautifully last week.
Fingers crossed the bugs will be worked out prior to go live in April.
Jen Moraczewski
Tioga State Bank
1 N Main St
Spencer, NY 14883-0386
From: xxxxxx@simplelists.com <xxxxxx@simplelists.com>
On Behalf Of Munroe, Russ A
Sent: Tuesday, February 12, 2019 5:15 PM
To: xxxxxx@simplelists.com
Subject: SilverLake MA-RUG RE: silverlake teller
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Hi Jessica – I did not receive any reponses.
From:
xxxxxx@simplelists.com [mailto:xxxxxx@simplelists.com]
On Behalf Of Jessica A. Naughton
Sent: Monday, February 11, 2019 1:24 PM
To: xxxxxx@simplelists.com
Subject: SilverLake MA-RUG RE: silverlake teller
EXTERNAL MESSAGE: Do
not click links, open attachments, or hurriedly respond to urgent requests
unless you know the sender and are comfortable with the message. Your actions protect the Bank and its customers.
Hello Russ,
Did you ever hear anything back in regards to this issue?
We are starting our migration to Silverlake Teller in May and I would like to turn on the “TLR1034” function, but this concerns me. I’d like to know if JHA is aware/resolved this issue.
Thanks!
Jessica A. Naughton
System Support Specialist,
Penns Woods Bancorp, Inc.
Phone: 570-567-2088 | Mobile: 570-666-0925
300 Market St. Williamsport PA 17701 | xxxxxx@pwod.com
Member of the Penns Woods Bancorp Family
From: xxxxxx@simplelists.com <xxxxxx@simplelists.com>
On Behalf Of Munroe, Russ A
Sent: Thursday, February 7, 2019 12:31 PM
To: xxxxxx@simplelists.com
Subject: SilverLake MA-RUG silverlake teller
Hello everyone – this question is for those banks using Silverlake Teller (AKA Teller XP) – have you implemented the “customer centric” policy (TLR1034), which requires users to recall a CIF from core (or a Work With persons record) before
allowing them to proceed with a transaction?
We’d like to apply this policy, but sometimes our tellers attempts to pull in an existing CIF and nothing shows. Wondering if anyone else had experienced this issue.
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