We are using FoxTrot with green screen as well and ditto, our IT group has not had time to start with Fox Trot and xPerience. 

 

Lori Kissinger

 

VP/Deposit Service Operations Manager

Work (717) 827-4047  Ext. 1120

Cell   (717) 409-0330

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Julie Tenney
Sent: Monday, June 24, 2019 2:20 PM
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Subject: SilverLake MA-RUG RE: question on Foxtrot and Xperience

 

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We are using foxtrot to open our Deposit Escrow accounts and to create the customers as well, but are doing through greenscreens.  Our IT is backed up on projects so has not tried through Xperience yet.

 

If we run across a customer who already has an account it will stop the foxtrot.  Typically because we have a required field that did not get completed when they initial were created. – and this is in green screens.  So you are seeing more issues with Xperience?    We’ve also thought about using workflow.

 

 

 

cid:image003.png@01D33E90.768A1550

Julie Tenney
VP Operations Manager
Tompkins Shared Services

118 E Seneca St

Ithaca NY 14850


607-274-8721

ext. 19621

 

Striving to Surpass Our Customers Expectations

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Munroe, Russ A
Sent: Monday, June 24, 2019 9:41 AM
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Subject: [EXTERNAL] SilverLake MA-RUG question on Foxtrot and Xperience

 

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For those banks using Foxtrot, have you been able to get it to work in Xperience?

 

We’re finding there are still many fields that it won’t recognize, and it seems to crash when encountering one of these fields.

 

 

 

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