Ok, will do.
Ann Marie Bove | AVP System Analyst
655 3rd Ave. 9th Floor | New York, NY 10017
Office (212) 883-6493 | Fax (212) 883-6481
xxxxxx@countrybankny.com
| Send a secure email
From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Linda Muffoletto
Sent: Wednesday, September 18, 2019 12:30 PM
To: 'xxxxxx@simplelists.com' <xxxxxx@simplelists.com>; 'xxxxxx@marug.simplelists.com' <xxxxxx@marug.simplelists.com>
Subject: SilverLake MA-RUG RE: Wish You Could Create JHA Cases in Xperience?
We think that would be a GREAT idea! We are definitely in favor of JHA making that update. Linda
Linda A. Muffoletto
Executive Vice President & Chief Operating Officer
Rosedale Federal Savings & Loan Association
9616 Belair Road
Baltimore, MD 21236
(P)410.668.4400 ext. 313
(F)410.661.2297
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Sally Wolgin
Sent: Wednesday, September 18, 2019 11:22 AM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG FW: Wish You Could Create JHA Cases in Xperience?
Hello!
Jack Henry has asked me to pass this along to our user group. JHA wants feedback on their project to creating cases in XPerience. Please take a look.
Sally
From: Gwen Martinson <xxxxxx@jackhenry.com>
Sent: Wednesday, September 18, 2019 9:02 AM
To: Sally Wolgin <xxxxxx@meridianbanker.com>
Subject: Wish You Could Create JHA Cases in Xperience?
Good morning Sally,
I am the Business Analysis Manager for Jack Henry & Associates’
For Clients portal. In partnership with our
For Clients Advisory Board, and as suggested by our
members, we are contacting additional user groups and national boards to obtain feedback from a wider audience regarding a project that’s currently in design to allow the creation of support cases from within Xperience.
You are receiving this email because our information indicates you are the President of your particular group. If you don’t mind, we would like to ask that you please forward this email
to all of your members to allow everyone within your group to participate.
Project Synopsis
This project will allow you to create a case within Xperience and submit that case to JHA without leaving your Xperience session. One of the main goals for this first phase is to be able to gather log files directly
from your Xperience session and automatically attach that information to the case. This will reduce the amount of time it takes for JHA support representatives to locate those logs, allowing them to provide a quicker response and resolution to your issues.
It has been brought to our attention that a large number of Xperience users are not authorized to submit cases to JHA. We would like to obtain feedback from you regarding this particular
aspect to ensure our design best meets your needs.
Even if your company does not currently use Xperience, we still want to hear from you about your current processes!
We would like to have all of the responses returned by
Wednesday, September 25th. We appreciate you taking time out of your busy schedules to assist us with this very important project!
Gwen Martinson | Tchl Bus Analysis, Mgr | TS-PeopleSoft Ops-CRM
Jack Henry & Associates, Inc.® | Ph. 417.235.6652
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