Diebold here. Most times I know more about the ATM’s than the onsite tech does.

Diebold got rid of their security division and sold to Securitas a few years back.

Pro-Tech Services are the onsite filed techs.

I guess Diebold is more of a services company now??

Brian Strain | VP/IT Manager

Country Bank

A Division of OceanFirst Bank N.A.

655 3rd Ave. 9th Floor | New York, NY 10017 | www.countrybankny.com

Office - (212) 883-6453 | Fax - (212) 883-6481 xxxxxx@countrybankny.com

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Deirdre Bonora
Sent: Tuesday, January 7, 2020 9:43 AM
To: 'xxxxxx@simplelists.com' <xxxxxx@simplelists.com>; xxxxxx@marug.simplelists.com
Cc: Kevin McCormick <xxxxxx@artisansbank.com>; Rich Tulin <xxxxxx@artisansbank.com>
Subject: [EXTERNAL] - SilverLake MA-RUG RE: Brand of ATMs Driven CPS (PassPort)

We are using Diebold and struggling with our partnership.

DEIRDRE “DEE” BONORA  |  CHIEF INFORMATION OFFICER

4750 Lindle Road |  Harrisburg, PA 17111

717-510-7138  or ext 7138 |  M: 717-439-4461  | xxxxxx@orrstown.com | Orrstown.com

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Lee Connor
Sent: Tuesday, January 7, 2020 7:24 AM
To: xxxxxx@marug.simplelists.com
Cc: Kevin McCormick <xxxxxx@artisansbank.com>; Rich Tulin <xxxxxx@artisansbank.com>
Subject: SilverLake MA-RUG Brand of ATMs Driven CPS (PassPort)

Note from Orrstown: Email from an External Source. Use caution when opening!

---

The bank is an ATM shop using NCR equipment.  The bank needs to replace two NCR ATMs and before committing to NCR, I wanted to asked the user group what brand of ATM you use, if not NCR?  Also, any pros or cons you would share about your ATM brand.  The bank’s concern with NCR is the lack of knowledge the field engineer has when servicing the ATM.  

Ms. Lee Connor | SVP Retail Operations & IT Manager | Office: 302-884-6808

Artisans’ Bank | 2961 Centerville Rd | Wilmington, DE 19808

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