Hello All,

We have been reissuing new cards for those customers identified in the WAWA Cam.  We are using the copy feature which acts the same as the compromised card system.

We are encountering issues with the VISA Account Updater.  As you know, JHA is sending the new card information to VAU vendors the day after the card is ordered instead of waiting until the new card is activated. They are bogged down with the CPS conversions so correcting this issue is low on their list of priorities.  We have multiple recurring card payments rejecting because the customer doesn’t have their card yet so it’s not activated.  In addition, some have called panicked because there’s an unidentified card number listed when they go into Amazon etc…  

Has anyone else had this issue and if so how you are handling reissues/customer communication?

Thanks.

Cheryl Hockenberry

Senior Vice President

Deposit & Cash Management Operations

Direct Phone  484.586.3178

Direct Fax        484-235-0431

xxxxxx@meridianbanker.com

Information contained in this message is intended solely for the use of the individual(s) to whom it is addressed and may contain information that is confidential or legally  privileged.  If you are not the intended addressee, be advised that any dissemination, copying or disclosure of this message  in part or in whole is strictly prohibited.  If you have received this message in error, please delete and notify Meridian Bank immediately.