We have 1 IT person for driver/printing related problems, but the others are all retail employees who know the front end processes.
Shannon Davis, CBISO
VP, IT Manager
1 N. Main Street
Spencer, NY 14883
Phone: 607-589-7600 Ext. 1622
Tiogabank.com I Follow TSB on
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From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
Sent: Wednesday, August 26, 2020 10:36 AM
To: xxxxxx@simplelists.com
Subject: RE: [!!Mass Mail]SilverLake MA-RUG RE: Question on Xperience Teller Capture
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Is it Deposit Operations people? Or do you also have Technology involved? How about accounting?
We are working on doing the same thing and are just wondering what departments other FI include in their TC groups.
Thanks for your input.
Tonya M Kelly
1ST SUMMIT BANK
Assistant Vice President
Retail Operations Officer
Phone: 814.262.4038
Fax: 814.262.4098
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Shannon Davis
Sent: Wednesday, August 26, 2020 10:33 AM
To: xxxxxx@simplelists.com
Subject: [!!Mass Mail]SilverLake MA-RUG RE: Question on Xperience Teller Capture
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Hello,
We have created a Teller Capture group and that group assists the front line with those errors and issues.
Thanks,
Shannon
Shannon Davis, CBISO
VP, IT Manager
1 N. Main Street
Spencer, NY 14883
Phone: 607-589-7600 Ext. 1622
Tiogabank.com I Follow TSB on
Facebook
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
Sent: Wednesday, August 26, 2020 10:30 AM
To: 'xxxxxx@marug.simplelists.com' <xxxxxx@marug.simplelists.com>
Subject: SilverLake MA-RUG Question on Xperience Teller Capture
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Just a question:
If you are currently using Teller Item Capture on Xperience, what department of your bank helps to fix teller errors? Not 4Sight, but items that were not communicated, or maybe keyed incorrectly by the tellers.
Thanks for your input.
Tonya M Kelly
1ST SUMMIT BANK
Assistant Vice President
Retail Operations Officer
Phone: 814.262.4038
Fax: 814.262.4098
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