Hello,

 

Does anyone have information on the new account customer holds in Silverlake Teller?

Right now, the way Silverlake Teller is setup, new customer holds occur for (1) new-to-bank customers as well as (2) existing customers that open new accounts.

Does anyone know if there is a way to distinguish between these types of new accounts for hold prompts? (We only want systemic holds for new-to-bank customer new accounts).

OR if you know there is not a way, please let me know too 😊

 

 

Funds Availability Policy (sample language for reference)

SPECIAL RULES FOR NEW ACCOUNTS

If you are a new customer, the following special rules may apply during the first 30 days your account is open. The first $5,525 of a day's total deposits will follow normal funds availability, as outlined above. The excess over $5,525 will be available no later than the fifth business day after the day of your deposit.

 


Thanks so much!

 

Taylor Veenema

First Vice President

Director, Corporate Planning & Execution

Five Star Bank Plaza

100 Chestnut Street

Rochester, NY 14604

P (585) 627-1358 

M (585) 737-3701 

 

FSB Logo_LOB_pms_FNL copy copy

 

Five Star Bank, Member FDIC

Insurance and investment products and services are not FDIC insured, are not a deposit or bank guaranteed, are not insured by any Federal governmental agency, and are subject to investment risks, including possible loss of principal invested.

 

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