I have not been able to enter any CARES Act payment info either. I tried to both upload the report and use the manual entry option but neither worked. I was able to talk to a support person who put me into an
escalation queue (someone is supposed to call me back). The site just seems to be erroring out now and I can’t get into FTA Portal at all. Maybe they’re working on it.
From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Tracey, Karen
Sent: Tuesday, September 7, 2021 3:33 PM
To: xxxxxx@simplelists.com
Subject: RE: [EXTERNAL] SilverLake MA-RUG RE: 1502 reporting with new Gateway portal
EXTERNAL MESSAGE: Do
not click links, open attachments, or hurriedly respond to urgent requests
unless you know the sender and are comfortable with the message. Your actions protect the Bank and its customers.
2 questions:
- Has anyone been able to see that their 1502 report(s) was processed under the ‘Reporting Summary’? I uploaded my report on 9/2 and received a confirmation/reference number but when I checked under ‘Reporting
Summary” for errors this morning it says that my number of reported loans is zero.
- I also have been unable to enter my Section 1112 Cares Act payments, the system constantly errors out on me. I’ve tried both the “Gross Loan Payment Upload file” and the “Gross Loan Payments Entry” and
neither has worked. When I report my issues to the FTA the response I receive is to just keep trying. Has anyone been able to submit their Cares Act payments?
Karen Tracey
AVP Loan Operations
Univest Financial Corporation
16 Harbor Place | PO Box 197 | Souderton, PA 18964
P (215) 721-8359 | F (215) 721-2472 |
Financial Solutions for Your Life®
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Sarah Fritz
Sent: Tuesday, September 7, 2021 3:22 PM
To: 'xxxxxx@simplelists.com' <xxxxxx@simplelists.com>
Subject: [EXTERNAL] SilverLake MA-RUG RE: 1502 reporting with new Gateway portal
Hi,
I had the same issue with my 1502 report. If you just wipe out the 00/00/0000 it should go through.
Thanks,
Sarah
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
Sent: Tuesday, September 7, 2021 3:19 PM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG 1502 reporting with new Gateway portal
CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content
is safe.
Hi – I’m wondering if anyone has been able to get the Aug 1502 report uploaded through the new FTA Gateway portal? I am getting this error message for invalid dates on loans that did not have payment transactions in August. The interest
paid from date is generating as 00/00/0000 since no payment was collected. This has always been ok for Colson but now Gateway is rejecting my report. Any suggestions? I have an email into FTA support but they seem to be pretty busy.
|
|||||||||||
|
|
|||||||||||
|
The information transmitted is intended solely for the person or entity to which it is addressed and may contain confidential or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please notify the sender and destroy this material from all computers,
electronic and non-electronic files. Thank you. |
This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.
If you have a question/issue, please check the ListServ archive to see if it has been previously addressed:
Archives
To unsubscribe from this list please goto
Subscription Management
My Savings. My Health. My Protection. Take advantage of a checking account that helps you make the most of every day and every transaction through the benefits of HNB Perks powered by BaZing. Gain access to local and national discounts and savings, gain
peace of mind with protection benefits and health care savings too. Learn more at
hnbbank.bank. Member FDIC.
The contents of this email are the property of The Honesdale National Bank and are confidential. If you have received this email in error, please notify the sender immediately. This email should not be forwarded or copied without permission from the sender.
The Bank can be reached at 570-253-3355 or by mail at its Main Office at 733 Main Street, PO Box 350, Honesdale, PA 18431.
This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.
If you have a question/issue, please check the ListServ archive to see if it has been previously addressed:
Archives
To unsubscribe from this list please goto
Subscription Management
This e-mail and any files transmitted with it are intended only for the use of the addressee and may contain information that is legally privileged and confidential; it
may not be forwarded without permission of the sender. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. Please notify the sender electronically or by telephone immediately by
calling Univest Customer Service at 215-723-5571 if you have received this e-mail in error.
This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.
If you have a question/issue, please check the ListServ archive to see if it has been previously addressed:
Archives
To unsubscribe from this list please goto
Subscription Management