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Good Morning,

 

Here at Tompkins we handle everything next day.  We have been on Jack Henry since May 2017 and haven’t had any issues we couldn’t fix.

 

Thank you!

 

 

 

TSS

Becky Carvill

Assistant Vice President, Operations Supervisor

Tompkins Shared Services

PO Box 460

Ithaca NY  14851

Office (607) 274-7223 Ext. 19243

Fax (607) 275-9145

xxxxxx@tompkinsfinancial.com

 

 

 

Striving to Surpass Our Customers Expectations

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Joseph Sauer
Sent: Thursday, January 20, 2022 10:34 AM
To: xxxxxx@marug.simplelists.com
Subject: [EXTERNAL] SilverLake MA-RUG Web Research Image Delays

 

*** THIS EMAIL WAS SENT FROM A SOURCE EXTERNAL TO TOMPKINS.  USE CAUTION IF CLICKING ON LINKS OR OPENING ATTACHMENTS ***
 
 

Good morning everyone,

We recently implemented Outlink. The processing of the teller runs is now taken care of by Jack Henry instead of by our Internal IT team. The images of checks being sent to Web Research is now greatly delayed, compared to previously. We receive the images from the runs maybe twice a day with the second time being between 5 and 6 after employees have left for the day.

 

When balancing CD Settlement, our Deposit Records department used to verify any documents they received with the images sent over in Web Research from the tellers to make sure the tickets were run correctly and to fix any errors that might be on the tickets so they could fix errors same day. That is difficult to do now that we don’t receive images until late. I wanted to check to see how you handle working CD Settlement?

Do you just wait until the next day to fix any errors and process CD/IRA Reversals?

Do you request the tellers copy and scan images of their tickets to you?

 

We would appreciate any insight you might have, if you have come across this before.

 

Thank you!

Joe Sauer

EIP/Deposit Records Manager

Office Phone# 888-868-3858 ext.77520

Cell Phone# 570-533-3972

Fax# 570-879-2803

Email xxxxxx@psbt.com

 

cid:image001.png@01CF16B7.96C569A0

 

 

 

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