I would be interested in any responses. When we used PrintMail I was able to go into their portal and download blank forms that had the backers on them.  We didn’t have any issues using them with ESi. Now we use JHA for our print services and I no longer have a way to get each forms instructions on a single page. I tried going to the IRS websites, their backers are not formatted in a way that they fit on one page.

 

I do have the paper stock for the TaxMaster 1,2 and 3 forms. This doesn’t help for electronic copies though.

 

Thanks,

 

Michelle Lake

Systems Analyst

82 Franklin Ave

Hallstead, PA 18822

(570) 879-6120

 

neighborhood logo

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Joe Macrina
Sent: Thursday, February 2, 2023 9:25 AM
To: 'xxxxxx@marug.simplelists.com' <xxxxxx@marug.simplelists.com>
Subject: SilverLake MA-RUG ESI - Tax form backers

 

 *** WARNING ***

   EXTERNAL EMAIL – This message originates from outside our organization.

 

This message was sent securely using Cisco Email Encryption

Hi all. I’m looking for some guidance on adding the required IRS backers to tax forms in ESI. On January 18, we released our 2022 tax forms in ESI and within minutes, we suffered performance impacts to ESI, Banno, and Treasury. It appears that the tax form backers we uploaded to ESI were too large and the increased traffic of customers trying to access their tax forms overwhelmed our connection to JH.

 

When I attempted to reduce the size of the backers, it made already hard to read documents impossible to read.

 

Wondering what everyone does for their tax form backers in ESI.

 

Thanks!

 

~Joe

 

Joe Macrina

VP, Digital Banking Operations Manager

PO Box 460

Ithaca NY 14851

607-274-8611

Ext. 19511

Fax: 607-821-0207

Email: xxxxxx@tompkinsfinancial.com

 

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