I love the idea of creating something for the MARUG Campaign. We would contribute our lists as well.
How can I get a new user added to our group campaign?
Thank you,
Kathy
Kathleen Zeh, VP
Deposit Operations Manager
Bank of Bird In Hand
3314 E. Lincoln Highway
Paradise, PA 17562
Office: 717-929-2215
Cell: 717-844-1325
From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of David A. Moore
Sent: Thursday, May 18, 2023 2:51 PM
To: xxxxxx@simplelists.com; xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: Check Fraud
The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.
Good afternoon Melissa,
I’ve had the privilege of handling most of First Resource Bank’s check fraud case load, and I have to agree with you on how frustrating the process is for reaching other banks, opening cases,
sending HHL/Indemnification/RCCWarrant Breach letters and agreements. I have asked the same question, and I don’t believe there is any centralized resource common for all banks to access, like the ACH contact registry. Recently we have begun to log our own
internal list of contacts at other banks (phone/email/fax) for quick reference, however the list is fairly short considering most of the cases we’ve had end up involving a large institution like BOA or Wells.
I am open to the idea of creating a resource in the MARUG Idea Lab section that contains that contact information. I don’t know if this is a possibility, but for our mutual benefit this could
be extremely helpful.
Any thoughts on this?
Thanks,
David Moore
|
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Melissa Kitchen
Sent: Thursday, May 18, 2023 2:45 PM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG Check Fraud
*** This e-mail is from an external source. Please do not open attachments or click links from an unknown or suspicious sender ***
Good afternoon.
When a customer advises that a counterfeit or altered check has cleared their account and you have to deal with the depository bank directly because the return time frame has expired, how do you contact those banks? Is there some centralized list that I’m unaware
of or do you just contact local branches? I have several outstanding claims and 1 new today and I feel there has to be a better way to reach out to these banks especially when time is of the essence. Today’s case is counterfeit and cleared a week ago so I
would love to get ahold of someone at the BOFD (Chase in this case) so they can place a hold on the funds if the funds are still there instead of waiting for affidavit and sending return without entry letter days after being notified. Any advice here? I know
this is not JHA related, but thought this would be a great group to ask!
Thank you!
Melissa Kitchen
Deposit Operations Administrator
PH: 484-235-0530
Email:
xxxxxx@meridianbanker.com
Website:
www.meridianbanker.com
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