We would be interested in a centralized list as well… we’ve found many of our “contacts” have left and their replacement isn’t always as willing to help us out.
Have a great weekend everyone.
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Barbara A. Cotta
Skowhegan Savings Bank
3 Elm St. EMAIL
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DIRECTIONS |
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From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Lisa Otery
Sent: Friday, May 19, 2023 8:17 AM
To: xxxxxx@simplelists.com; xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: Check Fraud
I agree this is an overall painful process and we have struggled with this as well. While I know these items are handled outside of the Fed network, I recently expressed these frustrations to our Fed rep wondering if Fed in their role
could potentially help banks with a type of central registry for this information and suggesting some standards for turn around times on such claims (sometimes we wait months to get reimbursement, especially from the larger FIs). I love the idea of a central
list we can share with one another. We have compiled our own bank contact list and would be happy to share this to contribute to a central list for all to access.
Lisa Otery
SVP Deposit Operations
P 215-538-5600 x5680
F 215-538-5794
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Kelly Watkins
Sent: Thursday, May 18, 2023 3:33 PM
To: xxxxxx@simplelists.com;
xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: Check Fraud
CAUTION: This email originated from outside of the organization. Do not click links or open
attachments unless you recognize the sender and know the content is safe.
A combined list would be great and I actually have quite a few including smaller banks that we don’t deal with often. I would be happy to assist anyone.
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Kelly Watkins CISP Deposit Operations Supervisor |
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From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Melissa Kitchen
Sent: Thursday, May 18, 2023 3:06 PM
To: xxxxxx@simplelists.com;
xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: Check Fraud
[EXTERNAL] This email originated from outside of FCCB. DO NOT CLICK on links or open attachments unless you recognize the sender and know the content is safe:
Hi David.
I have a similar list that is also short! If we all have lists like this your idea for a combined resource in idea lab would be a great idea.
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of David A. Moore
Sent: Thursday, May 18, 2023 2:51 PM
To: xxxxxx@simplelists.com;
xxxxxx@marug.simplelists.com
Subject: [EXTERNAL] SilverLake MA-RUG RE: Check Fraud
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content
is safe.
Good afternoon Melissa,
I’ve had the privilege of handling most of First Resource Bank’s check fraud case load, and I have to agree with you on how frustrating the process is for reaching other banks, opening cases,
sending HHL/Indemnification/RCCWarrant Breach letters and agreements. I have asked the same question, and I don’t believe there is any centralized resource common for all banks to access, like the ACH contact registry. Recently we have begun to log our own
internal list of contacts at other banks (phone/email/fax) for quick reference, however the list is fairly short considering most of the cases we’ve had end up involving a large institution like BOA or Wells.
I am open to the idea of creating a resource in the MARUG Idea Lab section that contains that contact information. I don’t know if this is a possibility, but for our mutual benefit this could
be extremely helpful.
Any thoughts on this?
Thanks,
David Moore
|
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Melissa Kitchen
Sent: Thursday, May 18, 2023 2:45 PM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG Check Fraud
*** This e-mail is from an external source. Please do not open attachments or click links from an unknown or suspicious sender ***
Good afternoon.
When a customer advises that a counterfeit or altered check has cleared their account and you have to deal with the depository bank directly because the return time frame has expired, how do you contact those banks? Is there some centralized list that I’m unaware
of or do you just contact local branches? I have several outstanding claims and 1 new today and I feel there has to be a better way to reach out to these banks especially when time is of the essence. Today’s case is counterfeit and cleared a week ago so I
would love to get ahold of someone at the BOFD (Chase in this case) so they can place a hold on the funds if the funds are still there instead of waiting for affidavit and sending return without entry letter days after being notified. Any advice here? I know
this is not JHA related, but thought this would be a great group to ask!
Thank you!
Melissa Kitchen
Deposit Operations Administrator
PH: 484-235-0530
Email:
xxxxxx@meridianbanker.com
Website:
https://link.edgepilot.com/s/a0f80050/fOHQ2-mixkqoGUgqibDEbQ?u=http://www.meridianbanker.com/
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