Morgan- we have Instant Issue in about half of our branches and for those branches who do not have an Instant Issue printer we print all new cards in back office same day and they are sent via regular USPS.  If a customer needs an expedited order, we charge $100 to send overnight via FedEx. 

 

The only cards we do not print in house are our re-issues for expiring cards, in which we send a monthly file to Thales for printing and mailing to customer.


Hope this helps and feel free to contact me if you have additional questions.

 

Thanks

Barbara

Barbara A. Cotta
SVP/COO

Skowhegan Savings Bank

3 Elm St.
PO Box 250
Skowhegan, ME 04976-0250
Direct: 207-858-2539
Fax: 207-858-2739
Mobile: 207-631-1834

EMAIL | WEBSITE | DIRECTIONS

 

BPTW_Maine_2017_logo

 

 

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Janet Salkoskas
Sent: Friday, May 19, 2023 12:04 PM
To: xxxxxx@simplelists.com; xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: Debit Card Order

 

Morgan,

 

We too had battled the costs of Fed Ex for expedited cards and decided to roll out instant issue in a few branches to combat it.  We also raised the fee for expedited cards to $100 as that was truly the cost we were absorbing after conducting analysis.  This way we can offer a customer the choice of visiting one of the instant issue branches to get a card.  So far, it has worked great and we are realizing a huge reduction in CPI /Fed Ex costs.  Admittedly, instant issue is not cheap but ultimately the cost per card also decreases so it is a win for both the bank and our customers. 

 

We still continue to use CPI for monthly bulk orders as well as for the branches who do not have a machine to order new cards. 

 

Thanks

 

Janet

 

Janet Salkoskas
AVP, Deposit Payment Specialist
The Honesdale National Bank
724 Main Street
Honesdale, PA 18431
570-253-3362 x 1418
xxxxxx@hnbbank.com

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Morgan Sinnett
Sent: Friday, May 19, 2023 11:13 AM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG Debit Card Order

 

Good Afternoon,

 

Can anyone give me information on how their Financial Institution handles Debit Card orders?

 

We currently have a vendor we use to process a debit card order three days a week, and they utilize Fed Ex for the orders. If an order is requested to be expedited, the fees through Fed Ex are very pricey.

 

Do you charge your customers for expedited orders? How often do you send a card order out?

 

 

 

 

 

 

Morgan Sinnett

Debit Card / ATM Team Leader

82 Franklin Ave Hallstead, PA 18822

570 879 2175 Option 2

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