Hi,

We just started offering Positive Pay and ACH Positive Pay a couple months ago.  We only have a few customers using the service so far.

ACH Filters are set up on the account to allow or disallow specific transactions by Company Name and ID.  Allowed dollar ranges can also be added.  Cash Management Users have to decision any items that don’t match to the filters, the same way they work their Positive Pay Check exception items.  ACH Filter exceptions show in EIP Unposted items but we do not work them unless customer calls us because they missed the cutoff time for working items in online banking/cash management.  They stand out in EIP with a different font color and note ‘ACH Filter/POS Pay’ as the reason rejected.

ACH Filters can also be set up for customers outside of Positive Pay.  Back office staff is required to work those items in EIP.  They only show with a reason rejected of ACH Filter.

Our only issue has been getting our customers to work the items before cutoff time of 10:30 a.m.  Same with Positive Pay checks.  We have the system default set to RETURN if items are not worked (which is also noted in the agreement the customer signs), however, we are ‘hand holding’ our few customers for the time being.

Hope this helps and feel free to reach out if you have any other questions.

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