Good Afternoon,

 

We place a courtesy call to the cardholder, inform them of the alert immediately and let them know the card will be disabled and they will need a replacement. They also receive a letter in the mail, and the card is disabled after 15 days.

 

 

 

 

 

 

Morgan Sinnett

Debit Card / ATM Team Leader

82 Franklin Ave Hallstead, PA 18822

570 879 2175 Option 2

Logo

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Bridget Moran
Sent: Tuesday, February 20, 2024 3:41 PM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG CAMS alert practices

 

 *** WARNING ***

   EXTERNAL EMAIL – This message originates from outside our organization.

 

Hi,

 

Is anyone willing to share how they handle CAMS alerts? More specifically, do you immediately place cards in a ‘hot card’ status, or do you leave the cards active for a standard period or until the customer activates their replacement card (whichever comes sooner)?

 

Thanks!

Bridget Moran​​​​

Executive Vice President

Chief Operating Officer & Chief Deposit Officer

Office: 

Mobile: 

Email: 

Website:

610-363-9400

610-731-4261

xxxxxx@firstresourcebank.com

www.FirstResourceBank.com

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