We contact each one, to prevent any issues with the cardholder not receiving the letter prior to the card deactivation.
Morgan Sinnett
Debit Card / ATM Team Leader
82 Franklin Ave Hallstead, PA 18822
570 879 2175 Option 2
From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Bridget Moran
Sent: Tuesday, February 20, 2024 3:53 PM
To: xxxxxx@simplelists.com; xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: CAMS alert practices
|
*** WARNING ***
EXTERNAL EMAIL – This message originates from outside our organization. |
Do you call each customer regardless of the number of cards in the file or is there a threshold at which point you would disable the cards without calling the customers?
Thanks Morgan!
|
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Morgan Sinnett
Sent: Tuesday, February 20, 2024 3:48 PM
To: xxxxxx@simplelists.com;
xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG RE: CAMS alert practices
*** This e-mail is from an external source. Please do not open attachments or click links from an unknown or suspicious sender ***
Good Afternoon,
We place a courtesy call to the cardholder, inform them of the alert immediately and let them know the card will be disabled and they will need a replacement. They also receive
a letter in the mail, and the card is disabled after 15 days.
Morgan Sinnett
Debit Card / ATM Team Leader
82 Franklin Ave Hallstead, PA 18822
570 879 2175 Option 2
From:
xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
On Behalf Of Bridget Moran
Sent: Tuesday, February 20, 2024 3:41 PM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG CAMS alert practices
|
*** WARNING ***
EXTERNAL EMAIL – This message originates from outside our organization. |
Hi,
Is anyone willing to share how they handle CAMS alerts? More specifically, do you immediately place cards in a ‘hot card’ status, or do you leave the cards active for a standard period or until the customer activates their replacement card
(whichever comes sooner)?
Thanks!
|
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