Good Morning,

 

We are doing this on the loan side and while we do not have an official procedure, we are tracking all late fee reversals and/or waivers on a smartsheet.  If you are not familiar with Smartsheet, you’re missing out.  It’s incredible!

 

I hope this helps.

 

Greg

 

Greg O’Guin (he/him)

First Vice President | Director of Loan Operations

Carver Federal Savings Bank

1825 Park Avenue – 7th Floor s New York, NY  10035

xxxxxx@carverbank.com s O: 212-360-8809

www.carverbank.com

NMLS ID:  2193066

 

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From: DorieAnne Jacobson - DJacobson at bcb.bank (via silverlake list) <xxxxxx@marug.simplelists.com>
Sent: Wednesday, May 1, 2024 11:12 AM
To: xxxxxx@marug.simplelists.com
Subject: SilverLake MA-RUG Fee Waiving Procedures

 

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Good Morning,

 

We are in the process of implementing a fee reversals procedure and were curious if anyone has implemented something similar at their institution and what they have in place to track limits. For example, we are allowing X amount of dollars per year per individual to return on overdraft fees and are looking to track how much the individual has reversed towards the limit.

 

Thanks!

 

DorieAnne Jacobson, CEBO

Vice President

Alternate Banking Channels

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CONFIDENTIALITY NOTICE: This e-mail message, including any attachments and appended messages, is for Carver Federal Savings Bank communication only and for the sole use of the intended recipient(s). This email message may contain confidential and legally privileged information, and should not be forwarded without the express permission of the sender. If you are not the intended recipient, any review, dissemination, distribution, copying, storage or other use of all or any portion of this message is strictly prohibited. If you received this message in error, please immediately notify the sender by reply e-mail and delete this message in its entirety. CYBER FRAUD WARNING: Never trust wiring instructions sent via email. Cyber criminals are hacking email accounts and sending emails with false wiring instructions. Always independently confirm wiring instructions in person or via a telephone call to a trusted and verified phone number. Never wire money without double-checking that the wiring instructions are correct. Carver Federal Savings Bank is not responsible for third party fraud or interception of electronic transmission.