Hi,

We are experiencing the same issue.


Regards,
Ycela Collado
VP, IT Manager
Carver Federal Savings Bank
From: Oquendo, Leticia - leticia.oquendo at hanabank.us (via silverlake list) <xxxxxx@marug.simplelists.com>
Sent: Thursday, May 23, 2024 2:04 PM
To: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com>
Subject: SilverLake MA-RUG Enhanced Hold Automation
 
CAUTION: This email was received from an EXTERNAL EMAIL ADDRESS. Examine the URL and use caution BEFORE clicking links or opening any attachments. When in doubt, contact IT Department

Hi everyone,

 

We have been encountering some challenges regarding Reg CC. Currently we have a float set up in the core for all deposited checks. In order to use Silverlake Teller Enhanced Hold Automated, we have to remove the float from Silverlake, otherwise it doubles the hold.

 

Is anyone currently using the Enhanced Hold Automated on Silverlake Teller for Case-by-Case extended holds? If so, what is your work around? Do you have a float set up in Silverlake? I have reached out to Jack Henry and their suggestion is to remove the float from the core system. This is unacceptable.

 

With other core system you set up the float and only use extended holds in a Case by Case situations. If a teller extends a hold while doing the deposit it will double the hold. Another situation we have encounterd is the teller by passing the extended hold. If you view the Reg CC report it shows extended holds were applied to various accounts. If you view the Daily Float report, it shows just the float. This contradiction causes confusions when explaining it to auditors.

 

We would like to have a better understanding in order to provide proper training and procedures for our Branch staff.

 

I would apprecaite any feedback.

 

Sincerely,

 

Leticia Oquendo, NCP, AAP
Deposit Operations Manager | First Vice President

222 Bridge Plaza South, Suite #730, Fort Lee, NJ 07024
P.O. Box 164, Fort Lee, NJ 07024

P 646-213-1393| M 201-897-1539 | F 212-279-0830

www.hanabank.us

 


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