HI Khristen – I am adding Debbie Robson, our Banking Operations Manager, to this email.  She dealt with a lot of these issues when we first started with Banno Business and may be able to offer some insight.

 

@Debbie Robson – see email below.  Any thoughts/ideas to help out?

 

 

 

Yes. We have done that.

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Linda Muffoletto
Sent: Tuesday, November 19, 2024 3:50 PM
To: xxxxxx@marug.simplelists.com; 'xxxxxx@simplelists.com' <xxxxxx@simplelists.com>
Subject: SilverLake MA-RUG RE: Banno Business - issue adding users

 

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

You should definitely reach out to your CRM to have your case escalated.  Our enrollments were working fine until 11/8. The admins can enroll but they can no longer add other users.  Linda

 

 

 

We have been having an issue since July with creating new Users in Banno Business.

Error basically says it failed to create the User, but when we go to Silverlake NetTeller Work with Cash Users it was created. They can go to User Management and edit it and finish, but it certainly causes a lot of confusion since the error indicates it failed in the first place.

 

We were told there is a Parent Case and we would get updates as they were available. We have not heard anything since the case was originally opened 7.1.24.

Khristen Kleinfelter

Vice President

Digital Banking Manager

Jonestown Bank & Trust Co.

717-274-5180, Ext. 4001

 

Confidentiality Notice: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. This document(s) may contain information that is privileged, confidential, sensitive and/or otherwise exempt from disclosure under applicable law. If you have received this e-mail in error, please notify the originator of the message.

 

 

 

From: xxxxxx@marug.simplelists.com <xxxxxx@marug.simplelists.com> On Behalf Of Linda Muffoletto
Sent: Tuesday, November 19, 2024 2:43 PM
To: 'xxxxxx@simplelists.com' <xxxxxx@simplelists.com>
Subject: SilverLake MA-RUG Banno Business - issue adding users

 

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Hi all – just wanted to see if anyone else is experiencing an issue with Banno Business users being able to add additional users?  We have been having issues since 11/8 and per JH, this is a global issue.

 

Linda

 

Linda A. Muffoletto

Executive Vice President & Chief Operations Officer

Rosedale Federal Savings & Loan Association

9616 Belair Road

Baltimore, MD 21236

(P)410.668.4400 ext. 313

Cell 410.294.0587

xxxxxx@rosedalefederal.com

 

 

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• This email message and any files transmitted with it are confidential/privileged information intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, or authorized to receive this for the recipient, you must not disseminate, distribute, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message and any attached files from your system. Because the security of email messages cannot be guaranteed, Rosedale Federal recommends that you never disclose your account numbers, social security number, passwords, or PIN numbers in an email. Thank you for your cooperation.

This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.

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