That would totally be my suggestion!  Happy Holidays!

 

Janet

 

 

 

Thanks Janet.  We converted to Passport Direct in Oct this year and have a JHA team assigned for that conversion as well as our conversion to EMV.  I actually posed the question to them related to reissuing same card, same PIN and how/when the new card would be deactivated or if the old card would still work (we are finding that it does still work during our employee testing).  I didn’t want to have to do manual work to maintenance cards or follow-up as it sounds like you are having to do.  As of today, I have not gotten a reply from our JHA team on my question of what would happen to the old card.  Based on what you are saying, we should probably just consider a new card number to be issued. 

 

 

 

Lisa,

 

We have recently completed our reissuance of EMV.  We too are a PP Direct client and used their instructions for reissuance within the Passport system (Mass Reissue verification report and Perform Mass Card Reissue).  We reissued same card numbers thinking that was best and easiest for our customers but it did create a headache for the bank as their current cards reflected “in process” with 2 expiration dates (expiration and alternate expiration).  This allowed the customers to continue using their mag stripe card with no incentive to activate the new EMV.  We are now in the process of following up on all in process cards with phone calls to request they activate the new card.  Many remember getting the card but do not know what they did with it and assumed they could just continue to use the old card.  This is in spite of the fact that we requested they activate the EMV card within 21 days of receipt on the card carrier.  We did stagger the reissue over a 6 month period as we anticipated an increase in phone calls and the staggered reissue worked well. We added 24 months to the existing expiration date so we do have some cards out there until 2019 and 2020 but they are limited.

 

In hindsight we believe it would have been cleaner for all if we issued a new card number and pin with a 2 year expiration and that would be my suggestion. 

 

Let me know if you have any further questions.  I’d be happy to answer them.

 

Janet

 

 

 

QNB is planning our EMV card rollout with a goal to have EMV cards to all customers by the end of 2017.  We are a Passport Direct bank, use CPI Card Group for outsourced card production and xxxxxx@Once for instant card issuance in some of our branches.  I’m looking for input from others that may have already issued EMV cards or are in the process of formulating your EMV card rollout plan. 

 

·         Will you reissue your customers EMV cards using the same card number, same PIN? 

·         Will you issue your customers cards with new numbers and system generated PINs? 

·         What options will you use within Passport to assist with creating your batches of cards for production and how will you stagger your card expiration dates?   

 

 

Lisa Otery

SVP Deposit Operations

www.qnbbank.com

P 215-538-5600 x5680

F 215-538-5794

E xxxxxx@qnbbank.com

 

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