Hi Carrie,

  1. Customers have a way to see their full number in our OLB or they can call us.
  2. We use the inquiry ID code, transaction history, or other information on file.  We follow the standard KYC best practices and use caution with SSNs.
  3. We didn’t give any warning and as far as I recall there wasn’t much in the way of complaints. We had more complaints from customers who wanted us to mask it before we started doing it.

 


Kelly Dickerson, AAP
Vice President, Systems & Product Development Officer
Our mission is your success.
Shore United Bank | 28969 Information Lane Easton, MD 21601
Office: 443-262-9313 | Internal: x38947 | Fax: 410-763-8047
xxxxxx@shoreunitedbank.com | ShoreUnitedBank.com
Connect with us: Facebook | LinkedIn

logo  

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

From: xxxxxx@simplelists.com <xxxxxx@simplelists.com> On Behalf Of Carter, Carrie
Sent: Monday, July 30, 2018 1:48 PM
To: xxxxxx@simplelists.com
Subject: SilverLake MA-RUG Question about Masking Account Numbers on Deposit Statements

 

I have a few questions about how other banks get by with masking account numbers on their DD7600P Deposit Statements. We already have most of the account numbers on our notices masked but have been printing full account numbers on our Deposit Statements thus far. We are wondering how much of an issue it will be for our customers to have to keep track of their own account numbers.

1)      How do customers obtain their account numbers when they can no longer find them on their

statements?

2)      What info is needed from a customer for a bank employee to give them an account number

at a branch or over the phone?

3)      How much warning was given to customers before you took the step to mask these account numbers?

 

Any input or advice on how to do this would be appreciated.

 

Carrie P. Carter

 

Vice President, Senior Bank Operations Project Leader

Deposit and Loan Operations

Univest Corporation

16 Harbor Place | PO Box 197 | Souderton, PA 18964

P (215) 721-8343 | F (215) 721-2519 | xxxxxx@univest.net

 

Financial Solutions for Life®

shield  fbook  twitter  linkedin  

 

This e-mail and any files transmitted with it are intended only for the use of the addressee and may contain information that is legally privileged and confidential; it may not be forwarded without permission of the sender. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. Please notify the sender electronically or by telephone immediately by calling Univest Customer Service at 215-723-5571 if you have received this e-mail in error.

This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.

If you have a question/issue, please check the ListServ archive to see if it has been previously addressed: Archives

To unsubscribe from this list please goto Subscription Management