Hi,

Are customers are required to work their items each morning by 11:30am via NetTeller.  We were having an issue with customers not working their items so we implemented a $1.00 charge for each item not worked and now they all work their items.  We obviously will waive fee if the customer is having an issue and needs our support.

Caroline Wilczynski
Vice President
Director of Deposit Operations

P: (267) 387-1011 | F: (267) 864-0121
60 N. Main Street  |  Doylestown, PA 18901
xxxxxx@YourCovenantBank.com  |  www.yourcovenantbank.com

-----Original Message-----
From: xxxxxx@simplelists.com [mailto:xxxxxx@simplelists.com] On Behalf Of Ann Marie Bove
Sent: Monday, February 04, 2019 11:47 AM
To: xxxxxx@simplelists.com
Subject: [BULK] Re: SilverLake MA-RUG RE: Positive Pay Exceptions

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We have the same process.

Sent from my iPhone

On Feb 4, 2019, at 11:35 AM, Kathleen Zeh <xxxxxx@bihbank.com<mailto:xxxxxx@bihbank.com>> wrote:

Hi Joe,

We just began offering this for customers & we are forcing them to work items thru NetTeller Cash Management. We only work our internal official accounts. We have had no issues so far.

Thank you,

Kathy

Kathleen Zeh, AVP
Deposit Operations Officer
Bank of Bird In Hand
3314 E. Lincoln Highway
Paradise, PA  17562
Office: 717-929-2215
Cell: 717-844-1325

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From: xxxxxx@simplelists.com<mailto:xxxxxx@simplelists.com> <xxxxxx@simplelists.com<mailto:xxxxxx@simplelists.com>> On Behalf Of Joseph Sauer
Sent: Monday, February 4, 2019 11:10 AM
To: xxxxxx@simplelists.com<mailto:xxxxxx@simplelists.com>
Subject: SilverLake MA-RUG Positive Pay Exceptions

The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.
Hello,
I was wondering if we could get some feedback regarding Positive Pay Exceptions. Currently, we have about 14 accounts that are "Grandfathered" where the bank works their Positive Pay Exceptions for them (and block their view so they do not even see them). Our goal is to push any new Positive Pay customers to work their own exceptions. How do other banks handle this? Do they require that all their customers work their own exceptions? We would appreciate any info on this.

Thanks!

Joe Sauer
Exception Items Processing/Deposits Supervisor Phone# 888-868-3858 ext.77520 Fax# 570-879-2803 Email xxxxxx@psbt.com<mailto:xxxxxx@psbt.com>

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