We are in the process of converting to Silverlake teller too.

Jeff Witts
VP, Deposit & Loan Operations Officer
The Honesdale National Bank
724 Main Street
P.O. Box 350
Honesdale, PA 18431
(p)   570-253-3355 x1417
(m)  570-229-0860
(f)    570-251-9519
xxxxxx@hnbbank.com

-----Original Message-----
From: xxxxxx@simplelists.com [mailto:xxxxxx@simplelists.com] On Behalf Of Lynn Housenick
Sent: Wednesday, May 30, 2018 8:06 AM
To: xxxxxx@simplelists.com
Subject: RE: SilverLake MA-RUG Teller Processing System- Silverlake Teller

Missy and Kim,

We're (QNB Bank) also looking to convert to Silverlake Teller in the near future. If you start an email correspondence about converting from Vertex to Silverlake Teller, please include me in the conversation.

Lynn M. Housenick
AVP Retail Banking Analyst
P 215-538-5600 ext. 5733
F 215-538-5794
E xxxxxx@qnbbank.com

-----Original Message-----
From: xxxxxx@simplelists.com <xxxxxx@simplelists.com> On Behalf Of Kim Dove
Sent: Tuesday, May 29, 2018 6:32 PM
To: xxxxxx@simplelists.com
Subject: Re: SilverLake MA-RUG Teller Processing System- Silverlake Teller

Missy we are currently using SilverLake Teller.

Kim

Sent from my iPad

On May 29, 2018, at 6:06 PM, Melissa L. Wilkins <xxxxxx@thedimebank.com<mailto:xxxxxx@thedimebank.com>> wrote:

Good Afternoon,

I am curious if anyone is using a Teller Processing System other than Vertex or Silverlake Teller…  From what I understand Vertex is being sunset in the foreseeable future and is being replaced with Silverlake Teller.  Are any of you currently using or exploring using a different option for transaction processing?

If you have converted from Vertex to Silverlake Teller, did you experience any issues with the conversion and are there any significant differences between the two systems? We currently run Teller Item Capture and would continue to do so in Silverlake Teller.  It seems Silverlake Teller is a natural progression from Vertex, however, considering some of the issues we experienced when converting from Streamline to OnBoard last year, I am hesitant to make that assumption.  From what I can see, Vertex and Silverlake teller are very similar and would not be as drastic a change as converting from Streamline/Green Screen to OnBoard/Xperience was.

I appreciate any feedback anyone may have and is willing to share.

Thanks,
Missy

P.S.- It was great meeting many of you at the User Conference a few weeks ago in Kulpsville! I look forward to next year!! 😊

Melissa L. Wilkins
Assistant Vice President
Retail Operations Officer

820 Church Street
Honesdale, PA  18431
(570) 253-1902
(570) 253-6511 x 7115
Fax- (570) 253-5845

xxxxxx@thedimebank.com<mailto:xxxxxx@thedimebank.com>

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