Maria, unfortunately we have heard this time and time again.  We are told that it doesn't work in Xperience that we must do it Browser.  We are reporting each of these incidents as well to our CRM who reports this to JHA.  It's frustrating I know but we are still experiencing these incidents as well even though we were a converted bank to Xperience and not on Browswe.

Kim

Sent from my iPad

On Jun 28, 2018, at 5:39 PM, Maria Reichart <xxxxxx@shoreunitedbank.com<mailto:xxxxxx@shoreunitedbank.com>> wrote:

Hello,

We recently opened a case due to a loan billing issue we had. Originally the  loan was set up (incorrectly) with a payment code 5 (P&I at maturity). We corrected it to code for billing of interest due monthly when we were notified of the incorrect billing. We made the correction in Xperience. The next month the billing reverted back to billing a full maturity bill.

The response from JHA support was “this type of maintenance works best when done  in browser”. Obviously, that is not the response we were looking for. We are addressing this with our CRM but thought we would make MAUG aware as well. We are going to watch this particular account to see if the maintenance we did in browser vs Xperience did fix the issue. Either way, the maintenance needs to work behind the scenes in both platforms and if there is a known issue in Xperience with any type of maintenance it should be communicated.

Has anyone else been given a similar response from JHA support?

The case# is 10798193.

Maria Reichart
Vice President, Senior Loan Operations Officer
Our mission is your success.
Shore United Bank | 28969 Information Ln Easton, MD 21601
Office: 410-763-8289 | Mobile: 410-310-1213 | Internal: x39150 | Fax: 410-763-8415
xxxxxx@shoreunitedbank.com<mailto:xxxxxx@shoreunitedbank.com> | ShoreUnitedBank.com<http://www.shoreunitedbank.com>
Connect with us: Facebook<https://www.facebook.com/shoreunitedbank/> | LinkedIn<https://www.linkedin.com/company/10821057?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A10821057%2Cidx%3A1-1-1%2CtarId%3A1466191969416%2Ctas%3Ashore%20united%20bank>

<imageaacce0.PNG>   <imageb5bcb2.PNG><http://>

________________________________
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
From: xxxxxx@simplelists.com<mailto:xxxxxx@simplelists.com> [mailto:xxxxxx@simplelists.com] On Behalf Of Munroe, Russ A
Sent: Wednesday, June 13, 2018 3:26 PM
To: xxxxxx@simplelists.com<mailto:xxxxxx@simplelists.com>
Subject: SilverLake MA-RUG Xperience issues

Hello all – as per our conversation on today’s call, please email with some of the issues you’re all experiencing with Xperience.  Include the case #’s if applicable.

I will compile all the responses into one list and see if I can get someone from JHA to address/discuss in our next group call.

[Genesee Regional Bank]

Russ Munroe

VP, Bank Operations Manager

[sig-line]

Genesee Regional Bank

1850 South Winton Road
Rochester, NY 14618

phone: 585-419-8147

fax: 585-218-4289

email: xxxxxx@grbbank.com<mailto:xxxxxx@grbbank.com>

GRBbank.com<http://www.grbbank.com>

The information transmitted is intended solely for the person or entity to which it is addressed and may contain confidential or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please notify the sender and destroy this material from all computers, electronic and non-electronic files. Thank you.

This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.

If you have a question/issue, please check the ListServ archive to see if it has been previously addressed: Archives<http://archives.simplelists.com/silverlake>

To unsubscribe from this list please goto Subscription Management<http://archives.simplelists.com/subscribe/silverlake>

The contents of this email are the property of The Honesdale National Bank and are confidential. If you have received this email in error, please notify the sender immediately. This email should not be forwarded or copied without permission from the sender. The Bank can be reached at (570) 253-3355 or by mail at its Main Office at 733 Main Street, PO Box 350, Honesdale, PA 18431.
  ­­

This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.

If you have a question/issue, please check the ListServ archive to see if it has been previously addressed: Archives<http://archives.simplelists.com/silverlake>

To unsubscribe from this list please goto Subscription Management<http://archives.simplelists.com/subscribe/silverlake>

This message was sent by a member of the SilverLake MA-RUG ListServ; replying to this email will send your response to all ListServ members.

If you have a question/issue, please check the ListServ archive to see if it has been previously addressed: Archives<http://archives.simplelists.com/silverlake>

To unsubscribe from this list please goto Subscription Management<http://archives.simplelists.com/subscribe/silverlake>

The information contained in this E-mail and any of its attachments is intended only for the use of the address(es) indicated above, and is confidential. This information may also be legally privileged. If you are not the intended recipient(s), you are hereby notified that any dissemination, review or use of the information contained herein is strictly prohibited. You may not copy, forward, disclose or use any part of this information. If you have received this information in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Thank you. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions which arise as a result.